Privacy Policy

Satonam (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Who We Are

Satonam is the organisation responsible for your personal data.

Business name: Satonam
Address: 23 Station St, Boston, PE21 8RL, United Kingdom
Email: Contact@Satonam.co.uk
Phone: +44 806 455 4348

For questions about how we handle your personal data, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase information
• Payment and transaction information
• Information you provide when contacting customer support
• Account login information, where applicable
• Website usage and browsing information
• IP address and device information
• Cookies and similar technologies
• Marketing preferences
• Any other information you voluntarily provide to us

We do not normally need to see or store your full payment card details. Payments may be processed securely by third-party payment providers.

3. How We Use Your Information

We may use your personal data to:

• Process and fulfil your orders
• Take and process payments
• Deliver products and services
• Manage returns, refunds and exchanges
• Communicate with you about your orders
• Respond to enquiries and provide customer support
• Manage your account, where applicable
• Improve our website, products and services
• Detect and prevent fraud, abuse and security threats
• Maintain business and accounting records
• Comply with legal and regulatory obligations
• Send marketing communications where we have a lawful basis to do so
• Understand how customers use our website and improve their experience

4. Legal Bases for Processing

Under UK data protection law, we process personal data only where we have a lawful basis.

Depending on the circumstances, this may include:

• Contract: where processing is necessary to fulfil an order or provide a service you have requested.
• Legal obligation: where we need to comply with a legal or regulatory requirement.
• Legitimate interests: where processing is necessary for our legitimate business interests and those interests do not override your rights.
• Consent: where you have given us permission to use your information for a particular purpose, such as certain marketing or non-essential cookies.

Where we rely on consent, you can withdraw it at any time.

5. Marketing

We may send you information about our products, services, promotions or offers where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the relevant email or by contacting us at Contact@Satonam.co.uk.

Unsubscribing from marketing communications will not prevent us from sending important transactional or service-related messages, such as order confirmations, delivery updates or information about your account.

6. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Make our website function correctly
• Remember your preferences
• Keep items in your shopping basket
• Understand website traffic and usage
• Improve website performance
• Provide relevant advertising, where applicable

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings and, where available, our cookie-consent tool.

7. Sharing Your Personal Information

We may share personal information with trusted third parties where necessary to operate our business, including:

• Payment service providers
• Delivery and courier companies
• Website hosting and technology providers
• IT and security providers
• Customer service providers
• Analytics and marketing service providers
• Professional advisers, such as accountants, auditors and legal advisers
• Government authorities, regulators or law-enforcement bodies where legally required

We require service providers who process personal data on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.

We do not sell your personal information.

8. International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection under applicable data protection law.

9. How Long We Keep Your Information

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information depends on factors such as:

• The purpose for which it was collected
• Our legal and accounting obligations
• Whether there is an ongoing customer relationship
• The resolution of complaints or disputes
• Fraud prevention and security requirements

When information is no longer required, we will securely delete it or anonymise it where appropriate.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict processing in certain circumstances
• Object to certain processing, including direct marketing
• Request portability of certain personal data
• Withdraw consent where processing is based on consent
• Complain to the relevant data protection supervisory authority

To exercise your rights, contact us at:

Contact@Satonam.co.uk

We may need to verify your identity before completing certain requests.

12. Children’s Privacy

Our services are not intended to knowingly collect personal information from children who are not legally able to provide such information.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

Any updated version will be posted on our website with a revised “Last updated” date.

15. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:

Satonam
23 Station St
Boston, PE21 8RL
United Kingdom

Email: Contact@Satonam.co.uk
Phone: +44 806 455 4348

16. Complaints

If you are unhappy with how we have handled your personal data, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.